Product & Technical

Account & Profile Settings

• Why am I required to set a password?
• I forgot my login email address. What should I do?
• I forgot my password. How do I reset it?
• I did not receive my OTP email
• I changed my email and have not received any one-time passwords (OTP) for logins. How can I receive these in my new email?
• How do I update my account email address?
• What should I do if I receive the error, 'Verification code expired'?
• What should I do if I receive the error, 'Reset Password Token Expired'?
• How do I login to my account?
• How do I change or update my accreditation status?
• How do I submit changes to my Know-Your-Client (KYC) documents?
• How do I delete my account?

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